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Business conditions

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General conditions

General conditions set-up a procedure during purchase contract closing between VIXEN Czech Republic s.r.o. (L.L.C.) (further seller) and buyer, where its subject is the sale of wide range of assortment of goods specialised in terry cloth and other products associated. These business conditions do not refer to corporate bodies and individuals conducting their business according to Trades licensing act or other binding law. Business relations between the seller and corporate bodies or individuals conforms the valid business legislation. The seller pledges to correctly inform the customer about all sold products features, correct usage and product care. The seller supplies all needed information in a written and understandable form of product instruction or directly on the tag of the product.

Pictures of products in the Internet shop have only an illustrative character and do not have to correspond to the reality or current offer.


Customer registration and log-in

Customer registration is compulsory. If you settle only for registration (enter your e-mail address and click on "register") and so you do not have to submit any personal data, which will save you plenty off time. Registration is done via your first purchase made on www.vxn.cz. In the second step of your order, the registration form will show up. Please fill in your personal data inside the form. It is needed to fill in all required fields – when wrong, an invalid or incomplete entry is done your order is not guaranteed to be settled on time and in a correct way. When invalid data is entered, the registration will be cancelled (Note: www.vxn.cz complies with legislation no.10/2000 Sb. Personal data and information protection).

Compulsory data to be entered by a customer when registering:  
- Registration name and password  
- First name and surname  
- Complete postal address (street, house number, area code and a city) 
- E-mail address 
- Telephone number (ph. number, where we can reach you in case of order confirmation or any problems that may occur)

Such data can help us to issue tax declaration form, eventually to identify your payment done by a bank transfer. Registration data are kept in our database, protected from misuse. We guarantee your data is not transmitted to any other person and are used according to our internal use (see the page: Personal Data Protection).


Price lists

Price of sold goods is set by the seller in the price list. Actual price list is to be found on Men's collection and Women's collection.


Order form

All placed orders are taken as binding. A substantial condition is considered especially the order content (exact goods specification and their numbers), price for goods and transport, form and delivery date.
During your order placement you will be continuously informed about the status of the order (menu bar - right upper corner on every page).


Order cancellation

All placed orders are taken as binding. A substantial condition is considered especially the order content (exact goods specification and their numbers), price for goods and transport, form and delivery date. During your order placement you will be continuously informed about the status of the order (menu bar - right upper corner on every page). Order cancellation.

I) Order cancellation on the side of the buyer
Buyer has a right to cancel his order in case, that the seller does not fulfil contract conditions for delivery. In case of cancellation of an approved order, the buyer is obliged, to pay the seller the damages occurred by this conduct. The seller has a right for damages especially in case of product purchase "on order", which had to be ordered according to the customer requirements or in connection with securing the goods where certain detectable costs have been already imputed such as needless transport etc.

II) Order cancellation on the side of the seller
The seller has a right to step aside from the order without declaring a reason. The goods are not produced anymore nor supplied, or a price structure of the suppliers has changed dramatically. In case this situation arises, the seller will contact the customer immediately for this purpose and set-up following procedure. In case the buyer has already paid in part or in full amount for the order, this amount will be transferred back to his account immediately or address in the shortest time possible (no later than 14 working days).

III) Guarantee of money back
Withdrawal from a contract is adhered by legislation no. 367/2000. In connection with the legislation no. 367/2000 you as a customer have a right to withdraw from a contract within 14 days from goods take over. If you decide within this period to withdraw from the contract we urge you to fulfil below described conditions.

Contact us (in a written form), that you declare a contract withdrawal. Please note down the order number, variable symbol and purchase date. When you have already received and took over the goods, send them back on our address stated in the section contact, under certain following conditions.

Goods can not be used


Goods are damaged

Goods must be in a complete state (including other gear, guarantee letter and instructions letter etc.)
With original purchase proof - document /form.
Please send the goods by a registered mail and insure it, we do not guarantee the possible loss on the way to us. (Registered does not mean cash on delivery). When all conditions for goods return are fulfilled we send you your money by a post money order or by a bank transfer to your account at the latest 14 working days after the physical take-over of goods. In case of an incomplete return of goods or other opposing factors not corresponding to above stated conditions the term is postponed until goods are returned in their full value. If any of the above conditions are not fulfilled we do not accept the contract withdrawal from a consumer contract and goods will be returned back to the address of the sender. These conditions do not refer to the personal goods withdrawal in the stone shop!


Delivery times

The seller has a right for 24 hours (during working days) to confirm the order.
During a personal take-over of goods you have 7 days to do so.
During cash for delivery you will be visited twice by a courier serviceman. Goods will be available for disposal only after a telephonic confirmation by the delivery company.


Delivery methods

I) Personal
You can pick up your goods personally. Ideally by a telephone confirmation of the place (we are preparing a store opening soon).

II) Cash for delivery
Transport is provided by a delivery company PPL on a designated address. If a delivery company does not reach the customer for two times, then a telephone agreement with the client is needed.


Payment conditions

I) Payment upon the personal take-over of goods
II) Payment via bank account transfer
III) Payment upon the cash for delivery

Postage:
By post – Business package until 24 hours. / cash for delivery / 99 CZK
PPL - 24 hours / cash for delivery / according to PPL price list (approx. 160 CZK) in person / payment over the counter / free of charge
Package to Slovak Republic / cash for delivery / 200 CZK
Package to Slovak Republic (above 5.000 CZK) / free of charge
(Slovak postal office will charge you a fee for money transfer, which is set by a valid price list of Slovak postal office) Package abroad (see the text below)
If you need a different way of transport, please write your requirements into the box used for notes. The form of delivery will be consulted with you after on the phone.
By orders with the value above 5.000 CZK the postage is free of charge. The postage of order outside of the Czech Republic will be calculated individually.

Package delivery to Slovak Republic:
If you wish to send the package to Slovakia, choose when filling in the order form the way of payment and delivery "Package to Slovakia". The price of cash on delivery up to 10kg is 200 CZK. By orders higher than 5.000 CZK the postage is free of charge. Slovak postal office will charge you a fee for money transfer, which is set by a valid price list of Slovak postal office.

Package delivery abroad:
If you wish to send the package abroad except Czech and Slovak republics choose when filling in the order form the way of payment and delivery "Package abroad". You will be telephonically informed upon the confirmation of the order about the total price and form of delivery.

Cash payment:
Payment method by cash indicates that goods will be paid in cash and taken-over in the shop of the virtual shop owner by a telephonic confirmation or in the company seat (store under construction).
After the selection of delivery details and payment form by clicking on "Confirm" the necessary will be displayed. By clicking on "Continue" all information about the order you have filled in will be displayed. By clicking on "Complete your order" the order will be sent to our customer centre and becomes binding also from our side. In following 48 hours you will be contacted by our operator from the Customer care department either by phone or e-mail. Based on your confirmation he/she will proceed with the order. After your confirmation the order will be sent out and will contain a tax form. Thank you for your order.


Warranties


Personal data protection


Contact

See Contact


Customer comments and complaints

Complaints and comments from customers relating to a closed contractual agreement between the seller and the buyer are settled by the seller according to valid legislation rules. Complaints and comments can be raised on the company address of the seller, or use email for placing wishes and complaints. info@vxn.cz

If part of the complaint is a warranty for our goods, the warranty is settled by a valid warranty set of rules.

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Company address:

VIXEN Czech Republic s.r.o.
Letohradská 501 / 16
170 00 Prague 7 / Holešovice
Czech Republic

Correspondence address:

VIXEN Czech Republic s.r.o.
Máchova 17 / Vinohrady
120 00 Prague 2
Czech Republic